Help & Support
We're here to help.
Need a hand with Showbuff? Email us any time at hello@showbuff.com and we'll get back to you as soon as we can.
Frequently asked questions
How do I add something to my list?
Tap Search, find the movie or show, and tap it to add it. Then set its status to Watching, Want to Watch, or Watched.
How do I rate or take notes on a title?
Open any title in your list and tap the stars to rate it out of 10. Use the review field to jot down thoughts — your friends can see what you write, unless you mark that title private.
How do recommendations work?
Showbuff's "Suggested for You" row blends the genres and titles you rate highly with trending and popular signals to surface picks you're likely to enjoy. The more you rate, the better it gets.
How do I add a friend?
Open the Friends tab and search for a friend's username (the part before the @ in their email). Once they accept, you can compare ratings and recommend titles to each other.
I forgot my password.
On the sign-in screen, choose "Forgot password" and we'll email you a reset link. If you signed up with Sign in with Apple, use that button instead.
How do I report or block someone?
Open the person's profile, or your chat with them, and tap ••• at the top: choose Report or Block. To report a single message, press and hold it. People you block can't message you or send you friend requests, and they aren't told. Settings → Blocked users lists everyone you've blocked, with Unblock. We review every report within 24 hours — see our Community rules.
How do I delete my account?
In the app, go to Settings → Delete account (at the bottom). It permanently deletes your account and everything in it: lists, ratings, notes and photos, friends, and messages. It can't be undone. If you can't sign in, email hello@showbuff.com from your account email and we'll delete it for you. See our Privacy Policy for details.
Still stuck?
Reach out at hello@showbuff.com with a description of what's happening (and a screenshot if you can) and we'll sort it out.